Snapshot Vineyard Tours (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book a tour or interact with us through our online scheduling system.

1. What Information We Collect

When you book a tour through our online scheduler (Acuity Scheduling), we may collect:

Your full name

Email address

Phone number

Tour preferences (date, time, special notes)

Any other information you choose to share with us

We only collect the information necessary to provide our services and communicate with you effectively.

2. How We Use Your Information

We use the information we collect to:

Schedule and confirm your tour

Communicate with you regarding your booking

Provide photography services during your tour (if applicable)

Improve our customer experience

We will never sell or rent your personal data to third parties.

3. Use of Third-Party Services

We use Acuity Scheduling (part of Squarespace) to manage bookings. Your information is securely processed and stored through their platform. You can view Acuity's privacy policy here:

🔗 https://www.squarespace.com/privacy

4. Data Security

Your personal information is stored securely through trusted platforms. We take reasonable steps to ensure your data is protected against misuse, interference, and unauthorised access.

5. Your Rights (Australia)

As an Australian resident, you have the right to:

Access the personal information we hold about you

Request corrections to your personal information

Request that your data be deleted, where applicable

To make a request, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can reach us at:

📧 Email: snapshotvineyardtours@gmail.com

📞 Phone: 0432353222

7. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes to our practices. We recommend reviewing this page periodically to stay informed.

Terms & Conditions

Last updated: 11 April 2025

By booking a tour with Snapshot Vineyard Tours ("we," "our," or "us"), you agree to the following Terms & Conditions:

1. Booking & Payment

A deposit is required to confirm your tour booking. This deposit is used to secure your wine tastings, photography services, and other tour-related expenses.

Full payment is required before the start of the tour, unless other arrangements have been made in advance.

Bookings are subject to availability. We reserve the right to refuse or cancel bookings in our sole discretion.

2. Cancellations & Refunds

Deposits
A deposit is required to secure your booking. This deposit confirms wine tastings and other tour services on your behalf. In some cases, this may include non-refundable fees charged by third-party providers.

Cancellations by You

• More than 48 hours’ notice
  If you cancel more than 48 hours before your scheduled tour, you are eligible for a full refund of your deposit, minus any non-refundable costs we have already incurred (e.g., prepaid wine tastings or venue fees). A breakdown of any such costs will be provided upon request.

• Within 48 hours of the tour
  Cancellations made within 48 hours of the scheduled tour are non-refundable, as bookings will have already been finalized with third parties.

• No-shows
  Failure to arrive for your tour without prior notice will be treated as a cancellation within 48 hours and is non-refundable.

Cancellations by Us

If we need to cancel your tour due to unforeseen circumstances (e.g., extreme weather, vineyard closures, or safety concerns), we will offer you the choice of:

• Rescheduling your tour to a later available date, or

• A full refund of your deposit, including any prepaid fees.

Late Arrivals

We understand that delays can happen. If you arrive late, we will do our best to continue with the tour; however, please note that the tour will still end at the originally scheduled time to respect venue bookings and other guests. This may result in less time at one or more vineyards. Exceptions may be made in the case of uncontrollable circumstances (e.g., traffic delays, flight issues), at our discretion.

Force Majeure

We are not liable for cancellations, delays, or changes to the tour caused by circumstances beyond our control. These may include natural disasters, government restrictions, road closures, health-related emergencies, or other force majeure events. In such cases, we will make every effort to reschedule or provide a refund where feasible.

How to Cancel or Contact Us

To make changes or cancel your booking, please contact us directly via:

• Email: snapshotvineyardtours@gmail.com

• Phone: 0432 353 222

All cancellation requests must be made in writing via email or confirmed by phone, and are subject to the timeframes outlined above.

3. Health & Safety

All participants must be 18 years or older and must present valid photo identification proving their age.

You are responsible for your behavior during the tour. We reserve the right to remove any participant who acts in an unsafe or disruptive manner, and no refund will be given in such cases.

Alcohol consumption must be done responsibly. We reserve the right to refuse service if you appear intoxicated.

4. Transportation

You are responsible for being on time for the tour. If you are late, the tour may need to be shortened to accommodate the scheduled stops.

We are not liable for any personal injury, property damage, or loss of personal belongings during transportation.

5. Tour Itinerary

The itinerary may be subject to change due to weather conditions, venue availability, or other unforeseen circumstances. We will do our best to maintain the quality and enjoyment of the tour in these cases.

6. Wine tasting locations and photography stops are subject to availability and may be substituted with equivalent experiences.

7. Liability

We are not responsible for any injuries, accidents, or damage to property that may occur during the tour.

We are not liable for any losses, delays, or cancellations caused by external factors such as weather, traffic, or force majeure events.

8. Privacy & Data Collection

We collect personal information (e.g., name, email address, phone number) to provide you with tour-related services. This information is stored securely and will not be shared with third parties except as necessary to provide services.

9. Force Majeure

In the event that a tour must be canceled or postponed due to circumstances beyond our control, such as extreme weather, natural disasters, or other emergencies, we will offer rescheduling or a refund based on the situation.

10. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be communicated to you, and the updated Terms & Conditions will be posted on our website.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the state of New South Wales, Australia. Any disputes arising from or in connection with these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of New South Wales.

Consent to Photography (This only applies if you are booking a tour that incorporates the photography package)

12. During your tour, we may offer professional portrait photography as part of the experience. By participating in this tour, you acknowledge and agree to the following:

13. You consent to being photographed during the tour, including candid and posed shots.

14. You may request not to be photographed — just let us know at the start of your tour.

15. Photos may be shared privately with you after the tour.

16. With your explicit permission, we may use select photos for marketing purposes (e.g., social media, website, or promotional materials). We will always ask first.

17. You can withdraw your consent at any time by contacting us.

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